Frequently Asked Questions
Measure and ordering
How do I know how much wallpaper I need to order?
If you need help with calculating the roles, our customer service will of course be happy to help you with this: contact@bnwalls.com.
Can I order photographic wallpaper in any size?
The minimum size is 3 m2, and aside from that specification, any size is possible. Naturally, this also depends on the image resolution. If you’re unable to create the look you want yourself, we’ll be happy to help!
What kind of material is the photo wallpaper printed on?
You have the choice of 2 different materials when ordering. Our standard quality is printed on a 155 gram non-woven wallpaper with a matte appearance. Deluxe is printed on a 360-gram durable vinyl wallpaper with a subtle textile structure.
Preparation and papering
Can I order samples?
You of course you can order samples via the product pages. To cover the costs for, among other things, processing and sending your request, we charge a small fee. (For photo wallpaper samples we charge € 3.95 per sample)
Which glue should I use?
With our standard quality you use a glue especially for non-woven wallpaper. Use a high-quality vinyl adhesive with Deluxe quality. The wallpaper specialist can of course advise you further on this. No glue is included with the order.
How do you prepare your wall or ceiling for wallpapering?
To install your new wallpaper, the surface of the wall must be smooth, clean, dry and tidy. Puffed paint and loose wallpaper must be removed and uneven surfaces must be filled.
Can I hang the ceiling?
This is certainly possible. All our designs are printed on the same material and fits perfectly on both walls and ceilings. Please note that the surface must be smooth, clean and dry before paperwork can be done.
Are the shipping costs included in the price?
All listed prices include shipping.
What kind of material is used for the photographic wallpaper?
You can choose from two different materials. Our standard quality is printed on 155 g non-woven wallpaper and has a matte appearance. Our Deluxe quality is printed on a durable 360 g vinyl and has a subtle textile-like feel.
Delivery information
Are the shipping costs included in the price?
All mentioned prices include shipping costs.
How can I receive my order?
You can choose to have the wallpaper delivered at home or at a wallpaper store nearby.
What is the expected delivery time?
Orders placed for photo wallpaper via our website are taken directly into production. The delivery time is a maximum of 10 working days. If there is a delivery problem, we will contact you.
Returns
Can I return photo wallpaper?
No, orders for BN Walls photo wallpaper have been made especially for you and therefore they cannot be returned. If the product does not meet expectations in terms of dimensions or quality, please contact us at contact@bnwalls.com.
If you have a question, feel free to contact us via contact@bnwalls.com.
We do our best to respond as quickly as possible.
